Privacy Policy

Privacy Policy

Last updated: July 6, 2026

This Privacy Policy explains how L’EAUTEL DE L’ARSENAL collects and uses the personal data of users of the https://leautel-toulon.diadabox.shop/fr/ website in connection with the sale of gift sets, gift vouchers, and gift cards.

1. Data Controller

The data controller is:

L’EAUTEL DE L’ARSENAL

15 Rue Victor Micholet, 83000 Toulon

Lyon Commercial Register: 839 767 654

Email: contact@leautel-hotel.com

Phone: 04 89 51 90 90

No DPO has been designated

2. Data Collected

In connection with the use of the website and orders, L’EAUTEL DE L’ARSENAL may collect the following data:

• last name, first name, title;

• email address and phone number;

• billing and/or shipping address;

• order information;

• information regarding the gift voucher recipient;

• any personalized message entered by the customer;

• information required for secure payment;

• browsing data and cookies.

L’EAUTEL DE L’ARSENAL does not store complete banking information. Payment is processed securely by Stripe.

3. Purposes of Processing

Personal data is used to:

• process orders for gift vouchers, gift cards, and gift sets;

• process payment, billing, and delivery;

• send order confirmations;

• manage customer service, complaints, and cancellation requests;

• managing the use of gift vouchers by recipients;

• secure transactions and prevent fraud;

• comply with legal and accounting obligations;

• improve the website’s functionality;

• Send newsletters or promotional offers.

4. Legal Basis

Data processing is based, as applicable, on:

• performance of the contract we enter into with you;

• compliance with legal obligations;

• the legitimate interests of L’EAUTEL DE L’ARSENAL, particularly with regard to security and fraud prevention;

• the user’s consent, particularly regarding certain cookies or marketing communications.

5. Recipients of the Data

The data is intended for the internal departments of L’EAUTEL DE L’ARSENAL authorized to process it.

It may also be shared with service providers acting on behalf of L’EAUTEL DE L’ARSENAL, including:

• Diadabox, for managing the online store;

• Stripe, for secure payments;

• delivery service providers;

• technical and hosting service providers;

• advisors, certified public accountants, or competent authorities when required by law;

• O2switch, for hosting

6. Retention Period

Data is retained only for as long as necessary to fulfill the purposes for which it was collected.

For example:

• Order data is retained for the time necessary to process the order, then archived in accordance with legal requirements;

• invoices and accounting documents are retained for 10 years;

• marketing data is retained until consent is withdrawn or for a maximum of 3 years after the last contact;

• Cookies are retained for the time necessary to process them in accordance with CNIL recommendations.

7. Security

EAUTEL DE L’ARSENAL implements technical and organizational measures designed to protect personal data against loss, unauthorized access, alteration, or disclosure.

In particular, the website uses a secure connection, and payments are processed via a secure interface.

8. Cookies

The website may use cookies necessary for its operation, including for the shopping cart, order processing, user session, and secure payment.

Audience measurement or marketing cookies may also be used, subject to the user’s consent when required.

You can accept, reject, or configure these cookies via the cookie banner.

9. User Rights

In accordance with applicable regulations, each user has the following rights:

• right of access;

• right to rectification;

• the right to erasure;

• right to object;

• the right to restriction of processing;

• right to data portability;

• right to withdraw consent.

To exercise these rights, the user may contact L’EAUTEL DE L’ARSENAL at the following address:

contact@leautel-hotel.com

Proof of identity may be requested if there is reasonable doubt regarding the identity of the requester.

10. Filing a Complaint with the CNIL

If the user believes that their rights have not been respected, they may file a complaint with the CNIL:

Commission Nationale de l’Informatique et des Libertés

3 Place de Fontenoy – TSA 80715

75334 Paris Cedex 07

Website: www.cnil.fr

11. Changes to the Policy

EAUTEL DE L’ARSENAL reserves the right to amend this privacy policy at any time to bring it into line with legal, regulatory, or technical developments.

The applicable version is the one published on the website on the date of access.